As part of the new system upgrade, the Member Portal will transition to a new portal. The planned deployment for these new portals is September 27th, 2024.
Delta Dental is excited to announce an upcoming conversion to a new system for our individual and family policy holders. This new system will feature upgrades to member capabilities as well as new billing features.
If you have any questions or concerns, please reach out to our local customer service team by phone (800) 955-2030 or email customerservice@deltadentalky.com and we will gladly assist you.
This page will be continuously updated. Please check back for more updates.
Member Portal
Features of the new Member Web Portal (MWP) include:
- Search for providers near your home.
- Search claims and view claim detail reports.
- Update information in enrollee record.
- Add and verify information about other insurance policies.
- View benefit summary and eligibility history reports.
- Print temporary ID cards and request official replacement cards.
- Manage personal portal account information.
- View the insurer’s contact information and submit requests by email.
Individual Members
As part of this change, there will be changes to your payment date. Please see below for more details:
Members Billed on the 5th of the Month
Premium payments are currently deducted between the 1st - 5th of each month for that month’s premium.
o IE: September premiums deducted on September 5th.
The new payment deduction date for all members will be in advance of the following month.
o IE: November premiums will be deducted on October 20th.
To adjust to this new schedule, there will be a one-time payment made outside of the new schedule. October premium payments will be deducted between September 25th – September 30th of this year.
If you are on an annual, semi-annual or quarterly payment schedule then you will only be impacted by this change if you have an October premium payment due.
After this one-time payment, the schedule will be the 20th of each month which will start on October 20th. In summary, the premium deductions from your account will be as follows:
1. September premiums deducted on normal schedule (by 9/5/2024)
2. October premiums deducted off schedule (9/25/24 – 9/30/24)
3. November premiums deducted on new schedule (10/20/24)
4. December premiums deducted on new schedule (11/20/24), etc.
Members Billed on the 18th of the Month
Premium payments are currently deducted on the 18th of each month for the next month’s premium.
o IE: September premiums deducted on August 18th
The new payment deduction date for all members will be the 20th of each month for the next month’s premium.
o IE: November premiums will be deducted on October 20th
During this transition, the premiums normally deducted on September 18th will be delayed and not deducted until the end of the month. October payments will be deducted between September 25th – 30th.
If you are on an annual, semi-annual or quarterly payment schedule then you will only be impacted by this delay if you have an October premium payment due.
After this one-time adjustment, the schedule will be the 20th of each month which will start on September 20th. In summary, the premium deductions from your account will be as follows:
1. September premiums deducted on normal schedule (8/18/2024)
2. October premiums deducted off schedule (9/25/24 – 9/30/24)
3. November premiums deducted on new schedule (10/20/24)
4. December premiums deducted on new schedule (11/20/24), etc.
We apologize for any inconvenience this may cause you and appreciate your understanding as we move to this new system.